Managed IT Services
When it comes to IT, there are a lot of moving parts. To keep everything running smoothly, you need a team of qualified professionals who can handle all aspects of your IT needs. That’s where our managed IT services come in.
Traditional Infrastructure build and support
TechScaler provides technology and expertise to build and revamp IT infrastructure. We specialize in LAN, WAN, WLAN, Security and System solutions.
01.
Network
●LAN: Switches, Routers, Firewalls
●WAN: Internet links termination, optimization, redundancy, MPLS, P2P links, Virtual links
●Wireless: Cisco, Fortigrate, Aruba, Cloud
02.
Systems
●AD, DNS, DHCP: Active directory-based services design, implement and manage
Off Hours Support
After-hours support is a crucial differentiator today for businesses competing across time zones. With multiple-tier support staff, we keep an eye on your infrastructure and keep it healthy and give you sound sleep and prepare you for the next business morning.
| Support Type | Description | Cost | Services |
|---|---|---|---|
| Basic | Support on demand – Best effort basis | $$$ | ● Restore the services |
| Medium | Advance Support contract-SLA driven | $$ | ● Restore the services ● BAU Tasks |
| Advance | Continuous Support contracts-Criticality and SLA driven | $ | ● Restore the services ● BAU Tasks ● Off-hour changes ● Projects |
Remote Hands & Feet
TechScaler also provides resources to support in-house IT teams. These services range from consultancy, vendor shortlisting, problem identification, solution and delivery. This arrangement can be scaled up and down depending on the client’s requirements.